Returns As a general rule, we do not accept returns except for damaged goods.
All returns will be considered on a case by case basis.
Please email Ravilar :at: burningempires.com for any return inquiries.
Shipping
Orders are processed and shipped twice a week. You will receive an email confirmation when your order has shipped. Please email actionrocksyou :at: aol.com for any shipping inquiries.
International Shipping
We ship all international orders via USPS priority flat rate postage. International customers must use the zone rate shipping option. Often, shipping in multiple flat rate envelopes is cheaper for our international customers than shipping all items together in a single flat rate box. If you are an international customer placing a large order please be advised that it may be possible to save on shipping by breaking your order into smaller separate orders. Please be aware that shipping method is auto selected using product weight. The weight limit for an international flat rate envelope is 4lbs. When an international shipping address is entered in the shopping cart the cart will automatically display the total order weight on the shipping method page. Weight information for all of our products can also be found on the individual product information page.
Digital Downloads
Digital orders are processed once a day. You will receive an email confirmation when your order has been processed. Once your order has been processed a link to download your files will appear on your order summary page. Please email Luke :at: burningwheel.org for any digital download inquiries.
